Shipping & Delivery
Flat Rate Shipping
We are are able to offer low cost, economy flat rate shipping within the 48 contiguous United States. We may ship flat rate orders with any carrier and service or combination of carriers and services at our sole discretion.
We are able to offer free shipping on select items within the 48 contiguous United States. Items that qualify for free shipping are clearly marked on the product page. We may ship free shipping orders with any carrier and service or combination of carriers and services at our sole discretion.
Free shipping will only be available when all items in a shopping cart qualify for free shipping. If any items in your cart do not qualify for free shipping, you may be offered flat rate shipping and or a calculated shipping cost based on the weight and dimensions of the items that do not qualify for free shipping.
Calculated Shipping Options
Shipping quotes are generated in real time based on the total weight and dimensions of products in your cart minus any products that qualify for free shipping. We use a modern, highly accurate shipping algorithm to calculate the most economical packaging for your order.
Calculated shipping options are available to customers with the 48 contiguous United States, to customers in Alaska, Hawaii and all U.S. territories as well as select international destinations.
Shipping Delivery Estimates
Times shown beneath delivery options during the check out process are best estimates only. Although some calculated shipping options may be eligible for shipping refunds if they are delivered outside of the carrier's specified delivery window, no guarantee is offered or implied by these estimates. If you think you might be eligible for a shipping refund based on delivery outside of a guaranteed delivery window, please reach out to customer service.
Processing and Handling Times
We ship orders from Monday to Friday, excluding all postal holidays. We generally ship orders in 1-2 business days. If for any reason your order will take longer than 3 business days to ship we will contact you.
We will make every effort to ship packages with expedited shipping options placed before 9:00AM Pacific Time on the same day. Orders placed after 9:00AM Pacific Time may not ship until the next business day. If we are unable to ship your expedited package in a timely fashion, we will contact you.
Select international destinations are able to process orders through our shopping cart. Acceptance of an order on our part does not guarantee we will be able to ship to your destination. If we are unable to ship to your location, for any reason, we will cancel your order, refund you fully and notify you of your order cancellation.
We currently ship with the United States Post Office (USPS), United Parcel Service (UPS) and Federal Express (FedEx).
No preference for carrier or service selection can be guaranteed when you select flat rate or free shipping options. The only way to guarantee a specific carrier or service is by selecting from calculated shipping options.
Unclaimed or Returned Packages
We do not accept any responsibility, nor will we we issue any refunds for packages left unclaimed by the buyer. If tracking information indicates a shipment was delivered or delivery was attempted and notification left, it is the buyer's sole responsibility to follow up with the post office or courier and retrieve the package in a timely manner.
Any package returned to us as unclaimed or undeliverable may be refunded minus any outgoing shipping charges. Any additional shipping charge incurred for return of the package to our facility may also be deducted from any refund issued.
Meaning of "Contiguous United Sates"
The term contiguous United States refers to the 48 U.S. states located on the North American continent south of the U.S. border with Canada, plus the District of Columbia. The term excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico.